Support

My Account is set up, how do I get started?

After you sign up with Maxim you will receive a "Welcome" email containing all your account/username details. You will need to store this is in a safe place as it contains important username and passwords to access your account on our various servers.

 

 

How do I upload files to my host account?

The first thing you need do is upload your files. If your domain is resolving to our servers you can publish via Frontpage but if not you will need to use an FTP client to connect to our servers and upload your domains content.

 

For instructions on connecting via FTP click here.

For instructions on connecting via Frontpage click here.

 

If you are publishing via Frontpage, you must wait until the domain is resolving until you attempt to publish.

 

Note: You cannot publish via Frontpage to your domain using the IP address as the hostname.

Once you have successfully uploaded or published your domains content then you can view this at http://IP_Address/domainnamecom. The IP address and the exact URL is specified in the welcome email that we sent you when your account was setup. If you have lost your welcome email please contact us.

 

 

How do I set up my email?

To set up email mailboxes for your domain you need to login to your control panel and then click on 'Email Accounts" button.

For instructions on creating mail boxes view the Tutorial Videos (use the link in the cPanel).

For instructions on setting up email clients
Outlook Express - click here
Netscape 6 - click here

 

Please Note: you can't check your email until you have transferred your domain as email requires name resolution. The settings for your email accounts will be in your welcome letter.

 

NOTE: If your Internet provider requires that you use THEIR SMTP server, be sure to enter that in this field and NOT one associated with your domain name. You can confirm this by calling your ISP.

-- Account name: Type your entire email address for this new account. If you only enter just "johndoe", it will not work.
-- Password: Type the password that was setup for this account.
-- Remember password: This is generally a usefull option. It allows email to be checked continually, without requiring you to type your password each time that Outlook Express checks for new mail.

 

For more email troubleshooting click here

 

 

What happens to mail when the server is down - is it returned to sender or lost?

Mail Transfer Agents (MTA) on the internet will continue trying to deliver mail to your domain if your server is down, or if the domain is over its resources and unreachable. Some MTAs will notify the sender if not able to deliver an email within an hour however they will continue to retry the delivery. How long an MTA tries is configurable but most will try anywhere from 3 to 7 days. If after that time, the email is still undeliverable the MTA will give up and notify the sender of the failure.

 

 

How do I block all mail to an e-mail address?

Making individual addresses fail:

If you wish to block all e-mail going to an e-mail address, simply create a forwarder for that address that forwards to:
:blackhole:

Please note that you must have the colons on both sides of the word fail for it to work.

Making the default/catchall address fail:
This method also works if you wish to make the default address (also known as the catch-all address) fail. Putting :blackhole: as the default address will make all e-mail addressed to an e-mail address/alias (that you have no made a pop3 account or forwarder for) fail.

keywords: block bounce mail fail :fail: blackhole :blackhole: spam forward forwarder


 

How do I transfer my domain?

In order to get your domain resolving to our servers and have name resolution you need to specify our name servers authorative for your domain. This involves visiting your domain registrar and changing the name servers associated with your domain to just our name servers.

For details of our name servers and instructions on how to transfer your domain click here.

Once you have done this it takes approximately 3 days before your site is available as the changes need to propagate to your ISP.

If you are unsure if your site is resolving check the domain issues support page here.

 

 


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